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Case Study: Logistics for a Leading Malaysian Telco

warehousing and fulfilment

Case Study: Transforming Logistics for a Leading Malaysian Telecommunications Provider

Client: A Top Malaysian Mobile Telecommunications Service Provider (Name Confidential)

Since 2017, Uniqbe 3PL Warehouse & Fulfilment has been a proud partner of one of Malaysia’s leading mobile telecommunications service providers. This case study highlights how our tailored warehousing and fulfillment solutions have significantly enhanced the client’s operations, sales, and service levels.


When the client approached us in 2017, they faced several logistics challenges:

  1. Inefficient Order Fulfillment: Existing processes were not meeting the desired efficiency levels, leading to delayed order fulfillment.
  2. Scalability Issues: The client needed a logistics partner capable of scaling operations to match their growing sales volumes.
  3. Service Level Agreement (SLA) Compliance: Meeting SLA targets for both B2B and B2C operations was a critical requirement.

Our Approach

To address these challenges, we implemented the following solutions:

  1. Customizable In-House WMS: We deployed our proprietary Warehouse Management System (WMS), customized to the client’s specific needs. This allowed for better inventory tracking, order processing, and real-time reporting.
  2. Optimized Racking and Storage: Our efficient racking system ensured optimal space utilization, which is crucial for managing high-value items like mobile devices.
  3. Streamlined Processes: We introduced tested and optimized processing flows, significantly enhancing operational efficiency.
  4. Scalable Operations: Our flexible logistics infrastructure enabled us to seamlessly scale our services in line with the client’s sales growth.


Sales Order Quantity Improvement

Our solutions led to a remarkable improvement in the client’s sales order quantities over the years.

In 2021, the client launched a mega project, which led to a significant surge in sales orders. Our scalable operations efficiently handled the increased volume, demonstrating our ability to support large-scale projects.

Sales Order Quantity Improvement Graph

SLA Compliance Improvement

We also achieved substantial improvements in SLA compliance for both B2B and B2C operations:

SLA Compliance Improvement Graph


Through our strategic partnership and customized logistics solutions, we have significantly contributed to the client’s growth and operational excellence. Our commitment to delivering on our promises, encapsulated in our motto “We are different, we deliver our commitments,” has been pivotal in achieving these results.

For more information on how Uniqbe 3PL Warehouse & Fulfilment can transform your logistics operations, contact us today.

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