1. Can I provide my own free gifts or packaging inserts to be included with my orders?

Certainly, you have the option to do so. In order to proceed, kindly collaborate with our customer service team to secure a reference number.

2. What are the steps to access this self-provided gift and packaging insert bundling service?

• Contact our customer service team and provide the dimensions and weight of your free gift or packaging inserts for suitability assessment.
• If the size is within the acceptable range, there won’t be any additional charges. However, for items that are too heavy or bulky, extra shipping fees may apply.
• Upon confirmation, our team will share the shipping address and provide you with a reference number.
• Please label the provided reference number on the parcel and share parcel details, including the tracking number, with us.
• Our team will notify you once the parcel is received.
• Then, you may apply the reference number in “Unique Customization Code” column when adding items to your cart.

3. Is it possible to purchase a “free gift” from your store and have it bundled with a specific item?

Absolutely, you can! In each product listing, you’ll find an ‘Add-On’ section. Just click on it and choose ‘Item Bundling,’ and you’ll see a list of products available for bundling with your main item.