1. I am not able to find the product in your website, what can I do?

Kindly reach out to our dedicated team, who will make every effort to procure your desired item from alternative sources at no extra expense.

2. The product I’m interested in is currently unavailable. What should I do?

While we aim to maintain stock levels that meet expected demand, some highly popular items may run out of stock. In such cases, we recommend checking our website again the following day. If the product is restocked, it will be available online.

3. Is it possible to change the chosen product once an order is confirmed?

Absolutely, you can request a product change as long as the parcel has not yet been dispatched. However, please note that requests for product changes after shipment will not be accommodated.

4. Can I cancel my order?

Yes, you can request an order cancellation. Please keep in mind that we can only cancel your order if it has not already been shipped. Unfortunately, once your parcel is on its way, we can no longer process cancellations.