Warehousing and Fulfilment in Malaysia

Frequently Asked Questions

Table of Contents

General FAQ's

1. What sets Uniqbe 3PL Warehouse & Fulfilment apart from other 3PLs?

Answer: Uniqbe 3PL Warehouse & Fulfilment distinguishes itself through a combination of industry expertise, cutting-edge technology, and a customer-centric approach. Here’s how we stand out:

  • Highly secured and dust free warehouse environment equipped with 24 hours CCTV surveillance, gated & guarded premise, burglar alarm system, as well as access control systems.
  • Our clear racking system with unique lot number ensures optimal space allocation for storing stock, maximizing warehouse efficiency and organization.
  • We leverage latest technology, such as our in-house Warehouse Management System (WMS), 8Stock, and real-time tracking tools. This ensures accurate inventory management, efficient order processing, and complete visibility across the supply chain.
  • We employ tested and optimized processing flows to ensure high operational efficiency, reducing processing times and minimizing errors.

2. What services does Uniqbe 3PL Warehouse & Fulfilment provide?

Answer: Uniqbe provides a full suite of logistics services, including warehousing, order fulfillment, last mile delivery, reverse logistics, return merchandise authorization (RMA) management, and packaging customization. Our services are fully customizable to meet your specific requirements. Unsure about what you need? Don’t worry—leave it to our logistics specialists. Our integrated solutions ensure seamless operations from start to finish, allowing you to focus on growing your business.

3. What do you consider your specialty?

Answer: We specialize in handling the logistics of high-value products that require enhanced security measures. Our expertise includes managing the logistics for electrical items such as mobile devices, gadgets, home appliances, premium gifts, pharmaceutical products, and cosmetics. Our security protocols and meticulous handling ensure the safety and integrity of your valuable inventory.

4. How do I know that your company will be around in five years?

Answer: Our commitment to long-term success is demonstrated through our solid business practices, continuous investment in technology and infrastructure, and a dedicated focus on customer satisfaction. We have a proven track record of stability and growth, supported by our experienced management team and loyal client base. At Uniqbe, we live by our motto: “We are different, we deliver our commitments.”

5. How do you support ecommerce merchants who would like to scale or expand into new markets?

Answer: We support e-commerce merchants looking to scale or expand into new markets through a range of tailored services:

    • Scalable Logistics Solutions: Our flexible logistics infrastructure can easily accommodate increased order volumes, ensuring seamless scaling of operations.
    • Advanced Technology: Our in-house WMS, 8Stock, and real-time dashboard with analytics provide visibility and control over your supply chain, facilitating efficient expansion.
    • Strategic Partnerships: We leverage our network of strategic partners to provide comprehensive support, from warehousing and fulfillment to last-mile delivery.
    • Customer Support: Our dedicated account manager work closely with you to understand your goals and provide personalized support throughout your expansion journey.

6. How will using your services save me money?

Answer: Using our services can save you money through several key advantages:

    • By leveraging our extensive network and volume, we can offer competitive pricing on shipping and logistics, reducing your overall costs
    • Our advanced WMS, 8Stock, and optimized processes enhance operational efficiency, minimizing errors and delays, and lowering your costs.
    • Our scalable services allow you to adjust capacity based on demand, preventing over-investment in infrastructure and resources during off-peak times.
    • Outsourcing logistics to us eliminates the need for significant capital investment in warehousing, technology, and staffing.
    • Our experienced team helps you avoid costly mistakes and ensures compliance with regulations, reducing the risk of fines and other expenses.

By choosing our services, you benefit from cost-effective, efficient, and scalable logistics solutions that contribute to your bottom line.

About Customer Service

1. Will I have a dedicated account manager?

Answer: Yes, every client is assigned a dedicated account manager. Your account manager will be your primary point of contact, ensuring personalized service and support tailored to your specific needs.

2. What are your company’s hours of operation, including on weekends and over public holidays?

Answer: Our standard hours of operation are as follows:

  • Monday to Friday: 9:00 AM to 6:00 PM
  • Saturday: 9:00 AM to 1:00 PM
  • Sunday and Public Holidays: Closed

We observe public holidays as declared by the Malaysian government. However, if you require our services on Sundays or public holidays, we can accommodate your request with an additional surcharge. Please contact our team for further details and to make arrangements.

3. What hours is your customer support team available?

Answer: Our customer support team is available during our regular operating hours:

  • Monday to Friday: 9:00 AM to 6:00 PM
  • Saturday: 9:00 AM to 1:00 PM

For assistance outside these hours, clients can reach their dedicated account manager through WhatsApp. Our team is dedicated to providing timely support to meet your needs.

4. What’s the best way to contact your customer support team?

Answer: Our customer support team is available through multiple channels to suit your preferences. You can reach us via phone call, WhatsApp, or any other communication method that is convenient for you. Please contact us through your preferred channel, and our team will be ready to assist you promptly.

About Inventory and Fulfilment Operations Management

1. How many warehouses do you operate?

Answer: Currently, we operate a single, highly efficient warehouse designed to meet all your logistics needs. Our facility is equipped with advanced technology and staffed by experienced professionals to ensure optimal performance and customer satisfaction.

2. Where are your warehouses located?

Answer: Our warehouse is located in Petaling Jaya, Selangor, Malaysia

3. What is the process for sending inventory to your warehouse?

Answer: To send inventory to our warehouse, please follow these steps:

    1. Contact Us: Reach out to our logistics team to discuss your inventory needs, finalize your requirements and sign off an agreement.
    2. Inform us inbound Information Documentation: Complete all necessary paperwork, including shipping manifests and inventory lists, to ensure smooth processing upon arrival. Schedule Delivery: Coordinate with our team to schedule a delivery time that aligns with our operating hours. Shipping Instructions: Follow the provided shipping instructions, including labeling and packaging requirements, to facilitate efficient handling. Receive Confirmation: Once your shipment arrives at our warehouse, you will receive a confirmation and an updated inventory report. Our team is here to assist you at every step to ensure a seamless and efficient process.

4. How do you receive and store inventory?

Answer: Upon receiving inventory, we count the items and check the physical condition of the outer boxes before acknowledging the delivery order (DO) provided by the supplier. We then arrange the stock on the shelves, perform goods receipt (GR), and input the items into our Warehouse Management System (WMS) for accurate tracking and management.

5. Do you have any prohibited product materials?

Answer: Yes, we comply with all regulations and do not store illegal or prohibited items banned by the Malaysian government. Examples of such items include, but are not limited to, hazardous materials, explosives, firearms, illegal drugs, and counterfeit goods. For a complete list of prohibited items, please refer to the guidelines issued by the Malaysian government or contact our customer support team for more information.

6. Do you have any product size and weight limitations?

Answer: Yes, we do have product size and weight limitations to ensure safe and efficient handling. Please contact our logistics specialist for specific details regarding the maximum size and weight of products we can accommodate. We are happy to discuss your needs and determine if we can provide a suitable solution.

7. How quickly can stock adjustments and stock take be performed?

Answer: Stock adjustments can be completed within eight working hours upon receiving request approval from the client. The duration of a stock take varies depending on several factors, including the number of SKUs, stock quantity, and the complexity of the counting process. For a more accurate estimate, please contact our logistics specialist with the specific details of your inventory.

8. How do you support merchants in managing supply chain disruptions?

Answer: We stay alert to the latest updates regarding any potential disruptions and keep our clients informed with real-time information. We prioritize and closely follow up on any issues to take prompt action and mitigate the impact of disruptions. Our proactive approach ensures that we can quickly adapt and implement solutions to maintain the continuity and efficiency of your supply chain operations.

9. How do you manage periods of high sales volume, such as Mega Sales?

Answer: We ensure that all orders received by the agreed cutoff time are processed within the specified SLA. To effectively manage the surge in parcel volume, we reallocate team members from other departments and hire part-time staff to assist with order processing. Our commitment is to deliver on our promises, maintaining high standards of service even during peak sales periods.

10. What is your company’s corporate social responsibility policy or staff welfare policy?

Answer: At Uniqbe, we are committed to corporate social responsibility and staff welfare. We actively participate in CSR events such as Make-A-Wish Malaysia, and you can find more information about our initiatives on our News section. Our staff welfare policy includes providing a supportive, inclusive and flexible work environment, promoting work-life balance, and offering professional development opportunities to ensure the well-being and growth of our employees.

11. Can I visit your warehouse to ensure everything is up to standard?

Answer: Yes, clients are welcome to visit our warehouse. For more information or to schedule a visit, please consult with our logistics specialist. We look forward to showing you our facilities and operations firsthand.

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